Why People Hesitate to Try It
Laundry pickup and delivery in Singapore sounds like an easy win. But handing your clothes to a service you’ve never used? That’s where most people pause. Will booking be a hassle? Will my favourite shirt end up in someone else’s bag? Will the bill surprise me? These are fair questions when you’re trusting someone with clothes you wear every day.
Here’s exactly what happens from booking to getting your clothes back, so there are no surprises. By the end, you’ll know whether it fits your routine.
What Actually Happens, Step by Step
#Step 1: You Book Online or Message Us on WhatsApp
Book at order.thecare.com.sg in a few minutes, or message the team on WhatsApp at 65 8717 0888. Not sure which service you need? Just ask. Telling the team what’s in your bag is enough to point you in the right direction.
#Step 2: Someone Comes to Your Door to Collect
A driver arrives at your scheduled time. No lugging heavy bags to the laundromat. Tip: Pack dry-clean items separately and empty every pocket.
#Step 3: Your Items Get Assessed and Sorted
Before anything touches a machine, your items are checked and sorted. Everyday wear goes to laundry, while suits and delicates go to dry cleaning. Items are grouped by fabric and colour, and stains are noted for treatment. Nothing goes into one big mixed wash. Sorting first protects your clothes and gives each piece the treatment it actually needs.
#Step 4: Cleaning Happens at The Facility
This is what goes into our standard 5–7 working day turnaround, or up to 10 days during peak periods. Each item is washed or dry cleaned according to its care needs, dried properly, pressed where needed, then checked, folded or hung, and packed.
Because rushing the process is how shrinkage and missed stains happen, good garment care takes time.
#Step 5: Clean Items Are Delivered Back to You
Your order comes back to your door, folded or on hangers. Orders of $60 and above get free islandwide pickup and delivery. Prefer to collect? Drop off and pick up at our outlets at NEX, JEM, or Tampines Mall.
Frequently Asked Questions (FAQs)
No problem. Message the team on WhatsApp before your scheduled slot, and they’ll reschedule your pickup to a time that suits you.
Every order is recorded under your booking and handled as its own batch, so your items stay together from collection to return. Have a piece you treasure? Mention it when you book.
WhatsApp the team with your order details and a photo, and they’ll look into it. Worth knowing: fresh stains usually lift well, but old or set-in stains may not disappear completely. Because every item is assessed first, you get a realistic picture rather than an empty promise.
Is It Worth Trying?
Who Benefits Most From This Service
- Busy professionals who want their evenings and weekends back.
- Families with young kids juggling uniforms, PE kits, and bedsheets.
- People without a car who can’t haul laundry on the MRT.
- Elderly parents who find heavy loads hard to manage.
The Real Time You Save
A laundromat run means packing, carrying, waiting for the washer, waiting for the dryer, folding, and carrying it all back. With pickup and delivery, your part is packing a bag and opening the door twice. Choose wash and iron, and you skip the ironing too.
Ready for Your First Pickup?
Now you know exactly what happens. Check the price list: The Care Price List then book your first pickup at The Care order portal or WhatsApp our customer service here: 65 8717 0888. We’ll take it from there.
