When you place an order with us for load wash, we will provide a bag that corresponds to the size of your order during pickup. It is crucial to ensure that the bag can be securely closed after placing your items inside, as to prevent any items inside from falling out during transportation. Items inside are cleaned, tumbled-dried at medium heat and neatly folded before placing them inside a transparent carrier. It is important to note that this service does not include ironing.   

It is the customer’s responsibility to ensure that all articles placed in the wash and fold bag are suitable for load wash and tumble dry in medium heat. 

Dry cleaning is a method of cleaning clothes with neither water nor detergent, hence the cleaned garment will not have any fragrance after processing.   

Garments are cleaned in a highly pressurized liquid solvent vapor to remove dirt, stains, and odours. It differs from standard laundry washing, which uses water and detergents.   

Dry cleaning is particularly suitable for sensitive fabrics because it helps prevent shrinkage and colour loss. Standard laundry washing may not be ideal for delicate materials because it involves the use of water and detergents, which can be harsh on sensitive fabrics.Dry cleaning is particularly suitable for sensitive fabrics because it helps prevent shrinkage and colour loss. Standard laundry washing may not be ideal for delicate materials because it involves the use of water and detergents, which can be harsh on sensitive fabrics.

While stain removal efforts are made, The Care Laundry does not guarantee complete removal of all stains. However, we will first assess the stains and work on removal to the best of their ability without damaging the fabric. 

The company offers specialized cleaning services for items such as soft toys, bedding, and down feather quilts. Each type of item is treated according to its specific cleaning and care requirements. The Care Laundry provides shoe cleaning services based on the specific cleaning and care requirements indicated on the footwear. The required turnaround time for our shoe cleaning service is approximately 7 days.

The standard procedure for laundry typically includes sorting, pre-soaking, washing, rinsing, drying, ironing, and folding. Delicate or specific attention-requiring garments are processed separately to ensure they receive appropriate care throughout each stage of the laundry process.  

Customers can specify the following personalized care options:   

• Indicate their preferred starch level (Low, Medium, or High) for certain garments.   
• Highlight any stains that need targeted treatment.   
• Request special handling for valuable clothing items.