Dry cleaning is a method of cleaning clothes with neither water nor detergent, hence the cleaned garment will not have any fragrance after processing.   

Garments are cleaned in a highly pressurized liquid solvent vapor to remove dirt, stains, and odours. It differs from standard laundry washing, which uses water and detergents.   

Dry cleaning is particularly suitable for sensitive fabrics because it helps prevent shrinkage and colour loss. Standard laundry washing may not be ideal for delicate materials because it involves the use of water and detergents, which can be harsh on sensitive fabrics.

Dry clean is highly appropriate and recommended for these delicate garments. However, if normal wash and iron is still preferred, The Care Laundry will process as per requested but will not be liable if this specified cleaning method causes any damage to the garment.

Yes, The Care Laundry offers Steam Iron services. However, we will first need to assess the garment prior to confirming we can provide this service on your garment.

While stain removal efforts are made, The Care Laundry does not guarantee complete removal of all stains. However, we will first assess the stains and work on removal to the best of their ability without damaging the fabric.

Please check your items thoroughly upon receipt of your items. Should there be any issues with the order, kindly contact us at [email protected] within 48 hours from the time your orders have been delivered to you. The Care Laundry will offer a complimentary rewash for customer unsatisfied with the stain removal, provided the customer informs us within 48 hours of delivery. It’s important to note that a waiver release form has to be signed since further targeted stain removal attempts might damage the fabric.   

The company offers specialized cleaning services for items such as soft toys, bedding, and down feather quilts. Each type of item is treated according to its specific cleaning and care requirements. The Care Laundry provides shoe cleaning services based on the specific cleaning and care requirements indicated on the footwear. The required turnaround time for our shoe cleaning service is approximately 7 days.

The standard procedure for laundry typically includes sorting, pre-soaking, washing, rinsing, drying, ironing, and folding. Delicate or specific attention-requiring garments are processed separately to ensure they receive appropriate care throughout each stage of the laundry process. 

Customers can specify the following personalized care options:   

• Indicate their preferred starch level (Low, Medium, or High) for certain garments.   
• Highlight any stains that need targeted treatment.   
• Request special handling for valuable clothin

es, The Care Laundry uses detergent, with light fragrance infused, which is safe for all skin types, with a little fragrance infused. Do reach out to us if you have further questions regarding, detergent selection and information.

Curtains can be cleaned using various methods, including machine washing and dry clean. 

Kindly place an order for this service where a nominal fee is first collected. Your curtains will be checked and weighed at our premise and our customer service officer will then contact you to share the final cost for the order. We will then process your order upon your acceptance of the quote and payment settlement of the final bill.

Some curtains come with ‘dry clean only’ labels, especially those made from delicate materials that might bleed, fade, or shrink if subjected to traditional washing methods

Laundered blackout curtains will be folded and packed. They may be fold lines visible, depending on the material type. Hanging the curtains will allow the fold lines to gradually fade with the weight of the curtains. Alternatively, if a steam iron is available, you may choose to remove the lines by steam ironing, done when the curtains are hanging.

We do not provide the add on service of dismantling and installing curtains.

Laundry pickup orders are typically processed within 3-7 working days depending on the service required, from the day after collection. Weekends and Public Holidays not included. Customers may indicate their preferred laundry pick-up and return schedule via our The Care Laundry Website, App or WhatsApp us directly. 

Collection and delivery times can be arranged through multiple channels, such as: The Care Laundry App, Website or WhatsApp.

Yes, you can make changes to your appointment, such as changing the address or rescheduling, if you notify us via WhatsApp before 5pm the prior day of your current scheduled delivery. Please note that our working hours are 9AM to 6PM. Requests made outside of these hours may result in delayed response.

To avoid a cancellation fee, please make cancellations at least 24 hours in advance. Same-day cancellations will be subject to a cancellation fee of $11. Please note that our working hours are 9AM to 6PM. Requests made outside of these hours may result in delayed response.

Yes, there is a minimum spending requirement of $20 for each collection service.

Our collection and delivery services are available across Singapore, except Jurong Island and Tuas.

After the driver collects the laundry, the items are carefully examined by laundry operators to accurately determine the total cost of the service. If the items are different than what was selected or ordered, we will contact the customer to advise on any extra charges or excess for billing adjustments. The customer is then informed of the final cost, for extra charges, payment options available include Credit Cards, Grab Pay and Paynow. Excess payment if any, will be refunded to the original payment account accordingly.

For pickups, if the customer is not at home, they can inform us of the location where we can collect their laundry.    

For delivery: it’s advisable to re-schedule the delivery to ensure that the item is received accordingly.    

Alternatively, customers can request to leave their laundry outside their unit or at a specified area, and we’ll capture a photograph of the delivered items as confirmation. However, do note that we will not be held liable for any loss or damage to laundry left unattended.

Upon delivery, please inspect your items carefully. If you find any discrepancies, such as missing or incorrect items included, contact us at [email protected] within 48hours of delivery. This will allow us to address and resolve any issues with your order efficiently.