We shall not be liable for any defect, damage, shrinkage, discolouration, or colour loss due to the inherent weakness in material, deterioration by wear, poor quality, workmanship or methods of manufacture that are not visibly apparent prior to cleaning. 

It is the customer’s responsibility to check and remove the contents in all clothing pockets before handing them over for cleaning. We shall not be liable for any loss or damage of item including valuables or damage to the customer’s article by items left in the deposited article. 

Customers must indicate the number of item(s) while depositing with us, otherwise our count will be deemed to be correct and final. We will not entertain any further claims whatsoever should there be any discrepancies. 

Before the item(s) are handed to us, detachable accessories and/or ornamental components should be removed. We shall not be responsible for the loss or damage to ornaments, special buttons, trimmings, sequins, buckles, beads, belts, shoulder pads or elastic bands that are non-detachable from the article. 

We do not guarantee removal of all stains and any request to remove stains will be done at your sole risk. 

Service days and turnaround time vary by order. The Care will make its best effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service. 

We reserve the right to decline cleaning any garment.  

Wash and Fold / Wash and Iron Services 

You agree that your clothes are suitable to be washed in water, on a normal cycle and dried using heat in a tumbler dryer if you choose our wash and fold service for your order 

We shall not be responsible for any defect, damage, shrinkage or discolouration to clothing (including ornaments) that is not suitable for this standard laundering process. 

We do not count or inspect your articles for load wash and shall not be liable for any loss or missing articles, including valuables in the articles. 

The Care shall not be liable for garments without any care label affixed to the garment. Your items will be cleaned according to the care label, unless specified by you. If there are no care labels, your item will be cleaned according to our experience. 

Customers must inspect all articles and any claims or irregularities with respect to the condition of your garment must be made within (48) hours from the time the garment/item is collected/delivered, otherwise no subsequent complaints shall be entertained. 

Customer claims based on requests for compensation for the loss or damage of a garment subject to cleaning may be resolved with The Care’s insurance. 

The dry cleaners will be liable to the user in case of loss or damage of the garment attributable to bad handling. Checks will be carried out using reliable video surveillance and electronic labelling methods. In this case, the cost of repairing the garment will be covered by The Care. 

In cases such as these, the dry cleaners will compensate the customer for the value of the garment according to the invoice, discounting the following amounts as maximum wear values referring to the date of the invoice. 

  • Less than one year → 20% of invoice value 
  • From a year and a day to two years → 40% of invoice value 
  • From two years and a day to three years → 70% of invoice value 
  • More than three years and less than five → 75% of invoice value 

In the event that we accept liability for any missing or damaged item(s) whilst such item(s) was/were under our possession and control, you hereby irrevocably agree that our aggregate liability in respect of any claim arising out of or in connection with such item(s) shall NOT exceed an amount which is:

  • 5 times the amount charged for our services; or
  • 80% of the total receipt value

Whichever is lower. 

Once the compensation process has begun, the customer has 10 working days to send The Care all the documentation deemed appropriate and facilitate the valuation process of the garments in order to be able to offer an amount that is as close as possible to the current value of the garment. 

By default, the compensation will be equal to the amount agreed between The Care and the customer. Once compensation has been agreed upon by the customer, the compensated garment will remain available to The Care.  

Equally, designer or haute couture garments will be subject to expert evaluation. The amount shall be assumed by the dry cleaners if it is attributed to bad handling.  

Once the amount to be compensated has been determined, the customer will be sent an acceptance document. They will have 15 days to accept or reject this amount and that way, The Care can proceed to make the payment. 

Whether owner’s or owners’ representatives depositing articles with us for cleaning will be deemed to have the full knowledge and acceptance of our conditions of service.